For several months now, every now and then when I'd wake up my Dell Inspiron E1505 laptop from hibernation mode, the screen would "flicker" and then go so dim that I could barely see anything on the screen. So I'd either shut the lid to the laptop and reopen it or reboot the computer completely and it'd be fine. It was a minor nuisance, but not big enough to warrant looking into what was wrong. I figured it had something to do with my battery, which is on it's way out too. So tonight after I returned from being out with family, I turned on my laptop and the screen flickered and then just... died. I tried shutting and reopening... more flickering and nothing. I tried rebooting. That didn't work either. I started to panic. After all, those who know me know that I can't live without my laptop. So in desperation I got on Mark's laptop and logged onto Dell's technical customer service site. After going through their diagnostic wizard and not getting anywhere, the next step was to logon to their chat service and speak with a customer service rep.
He instructed me to connect my laptop to an external monitor to rule out a bad video card. The external monitor works fine, which means that the problem is a faulty LCD. He put me on hold for 2 minutes or so and then came back and told me that he was going to dispatch a technician to my house to replace the LCD - for free! It's still covered under warranty even though the laptop is about 2 years old! I'll be receiving a confirmation via email, but he said to expect the technician no later than Tuesday of this week.
How is THAT for outstanding customer service?? I am very pleased. Please spread the word. :)
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